Internet & Email Problem Finder

🌐 What’s Wrong With Your Internet or Email?

Not sure what the problem is called? That’s fine.

Choose the option below that sounds closest to what is happening. We’ll help you find the right Simple Tech Guide and explain what to try step by step.

You don’t need to know any technical terms.

Choose Your Internet or Email Problem

📥 I’m Not Receiving Emails Emails I’m expecting aren’t appearing in my inbox. 📤 My Email Won’t Send I’m trying to send an email but it won’t go. 🖼️ I Can’t Send Photos by Email My email works, but photos or attachments won’t send. 📶 Connected but No Internet Wi-Fi says connected, but websites or apps won’t work. 📡 I Can’t Connect to Wi-Fi My computer or device won’t connect to Wi-Fi. 🐌 My Internet Is Slow Websites, downloads or online tasks are taking too long. 🌐 My Browser Is Slow Web pages are slow or my browser isn’t behaving normally. 🔑 I Forgot My Password I can’t sign in and need help getting back into my account. 🗑️ I Deleted an Email I deleted an email and want to see if I can get it back. 🚫 My Emails Go to Spam Emails I send are ending up in other people’s spam folders.

❓ My Problem Isn’t Listed

Don’t worry. Describe the problem in your own words — you don’t need to know what it’s called.

You can also ask our AI Tech Helper using the blue chat button in the bottom-right corner.

Still Stuck?

Internet and email problems can sometimes have more than one cause. If the first guide doesn’t solve the problem, try describing exactly what you see on the screen, including any message or error that appears.

For passwords, payments, suspicious messages or account-security problems, never share passwords, PINs or verification codes with anyone.