🛠 What’s Wrong With Your Computer?
Not sure what the problem is called? That’s fine.
Choose the option below that sounds closest to what is happening with your computer. We’ll help you find the right Simple Tech Guide and explain what to try step by step.
You don’t need to know any technical terms.
Choose Your Computer Problem
My computer takes ages to start or everything feels slow. 🧊 My Computer Is Frozen
The screen or programs have stopped responding. 🖨️ Printer Won’t Print
My printer won’t print or something has gone wrong. 📁 I Can’t Find a File
I saved something but don’t know where it has gone. 💾 Open or Save a File
I need help opening, saving or understanding a file. 🌐 Internet Help
I need help using the internet on my computer. 🖱️ Mouse & Keyboard Help
I’m not sure how to use my mouse or keyboard. 🖥️ Desktop & Start Menu
I don’t understand the desktop, taskbar or Start menu. 📸 Take a Screenshot
I want to save a picture of what I can see on my screen. 🔄 Restart or Shut Down
I need help safely restarting or turning off my computer.
❓ My Problem Isn’t Listed
Don’t worry. Describe the problem in your own words — you don’t need to know what it’s called.
You can also ask our AI Tech Helper using the blue chat button in the bottom-right corner.
Still Stuck?
Computer problems can sometimes have more than one cause. If the first guide doesn’t solve the problem, try describing exactly what you see on the screen, including any error message or unusual behaviour.
For passwords, payments, suspicious messages or account-security problems, never share passwords, PINs or verification codes with anyone.